Below you will find answers to questions you may have regarding payment methods, shipping options, refund policy, cancellation policy, and special orders.
If you have any questions, please feel free to contact us by phone or email.
This page was updated on February 27, 2015 to reflect our policies during our Relocation Sale.
You're very important to us and we want to make sure you're happy with your order! Every effort is made to send your order accurately and quickly. Most orders will be processed and mailed within 1 to 3 business days. However, due to the high volume of orders during our Relocation Sale your order may take longer to process. If we make a mistake, please contact us immediately so that we can fix the problem! Our email is firstname.lastname@example.org Or you may call us Monday-Saturday between 10:00 am and 5:00 pm Pacific Time at 559-447-0599.
We accept Visa, MasterCard, American Express, and Discover credit cards.
We do not accept Pay Pal, personal checks, money orders, or certified checks.
All packages will be shipped with UPS during our Relocation Sale. This means that at this time, we will not be shipping to Alaska, Hawaii, anywhere else that requires air shipments, or internationally.
We will not be shipping any packages with the Post Office.
All packages shipped with UPS will be automatically insured and you will receive an email with tracking information.
During checkout, you will see an estimate of the shipping charge. We will be adjusting your invoice manually to reflect the actual charge to us by UPS when we cut your fabrics and prepare them for shipping. The invoice you receive in your package will reflect any adjustment that we make.
During checkout, you will see an estimate of the shipping charges. It is an estimate only. This means that we will determine the actual charge to us by UPS and will adjust your invoice accordingly. The adjusted invoice will be in your package.
Once our website is transferred to Medford, our normal shipping policy will apply and we will once again ship with UPS and the Post Office. We will let you know when that occurs.
We are not shipping internationally during our Relocation Sale. Once our website is transferred to Oregon, we will once again offer international shipping. We will let you know when this occurs.
There are no refunds during our Relocation Sale. All sales are final.
Once orders are placed online, they cannot be cancelled.
There are no Special Orders during our Relocation Sale.
Carolyn and David McCray