Below you will find answers to questions you may have regarding payment methods, shipping options, refund policy, and special orders.
If you have any questions, please feel free to contact us by phone or email.
We updated our Store Policies on May 12, 2007
You're very important to us and we want to make sure you're happy with your order! Every effort is made to send your order accurately and quickly. Most orders will be processed and mailed within 1 to 3 business days. If we make a mistake, please contact us immediately so that we can fix the problem! Our email is cottagequilts@comcast.net Or you may call us Monday-Friday between 9am and 5:00pm Pacific Time at 559-447-0599.
We accept Visa, MasterCard, American Express, and Discover credit cards.
We also accept Money Orders in US currency. Place your order through our website.
In the Special Instructions box, please tell us you would like to pay with a Money Order.
We'll email you with the total amount due for your items plus shipping charges.
We do not accept personal checks. We're sorry, but personal checks will be returned.
We charge you the actual fee for shipping your package. We never tack on a handling fee!
The shipping fee will be determined by the weight, size, delivery destination, and method of delivery.
Most of our patterns can be shipped by First Class Mail with prices starting at 80 cents!
When you are processing your order through the Checkout page, the shipping charge shown is an estimate only.
Your actual charge may be less or more. Just remember that we will be charging you only what the Post Office or
UPS charges us to ship your order. We'll make any necessary adjustments when we prepare your invoice.
Please contact us if you have any questions or need special handling of your purchase.
If you would prefer to pick up your package, please note this in the Special Shipping Instructions box during Checkout. We will send you an email to let you know when your order is ready to be picked up.
We ship the best method for your order. This includes First Class, Priority, or UPS.
Packages up to 13 ounces are usually shipped First Class.
Orders with 7 or less yards of regular weight cotton fabrics are usually shipped Priority.
Large orders will be shipped with UPS, if possible. Please include your street address - UPS can not
deliver to a Post Office Box. UPS fees include insurance and can be tracked to your front door!
If delivery by the Post Office is your preferred method, please let us know in the Special Instructions Box.
Large orders shipped by the Post Office may include an additional fee for insurance.
Insurance claims are handled by you through the carrier.
Customers are responsible for any Customs fees.
Overseas customers will have their packages shipped via the US Postal Service.
You may choose between Global Priority, Airmail Letter Post, or Airmail Parcel Post. (Global Priority is not available to some countries.
In that case, you must choose between Airmail or Economy Surface.) We do not ship Economy.
Flat Rate Global Priority packages must weigh under 4 pounds and the package must be able to be sealed securely.
The rate is determined by the US Postal Service. Packages sent Global Priority can not be insured.
If the package is lost or damaged, we are not responsible for replacing the merchandise or crediting you for the amount of the loss or damage.
Delivery time varies, but the US Postal Service guidelines usually state 4 to 10 days.
You can also choose Airmail Letter Post or Airmail Parcel Post. There are package size restrictions.
Airmail Letter Post packages can not be insured. Airmail Parcel Post packages can be insured.
If you do not choose to insure your package, or if it is not available,
we are not responsible for replacing the merchandise or crediting you for the amount of the loss or damage.
Insurance claims are handled by you through the carrier.
Delivery time varies, but the US Postal Service guidelines usually state 4 to 10 days.
Shipping prices can vary widely. If you would like a shipping estimate before your package is shipped,
please include this request in the "special requests" box at the bottom of your on-line order form.
Books, patterns, videos, DVDs, silk ribbon kits, quilt kits, Block of the Months (patterns and fabrics), and other copyrighted materials can not be returned for a refund. There are no exceptions. If you're unhappy with your fabric order for any reason, you may return it for a refund. The fabrics must be unused and in the same condition as when we sent them to you. There can be no odors such as cigarette smoke, stains, pet hairs, or anything else that would make it unsaleable. Please contact us first for a return authorization number. No refunds will be authorized after 30 days from purchase. Shipping and insurance costs will not be refunded.
We're happy to special order books, notions, and patterns if at all possible. Please feel free to contact us with your requests and we'll do our best to locate them for you.