Below you will find answers to questions you may have regarding payment methods, shipping options, refund policy, cancellation policy, and special orders.
If you have any questions, please feel free to contact us by phone or email.
This page was updated on January 3, 2012 with a new Shipping Policy.
You're very important to us and we want to make sure you're happy with your order! Every effort is made to send your order accurately and quickly. Most orders will be processed and mailed within 1 to 3 business days. If we make a mistake, please contact us immediately so that we can fix the problem! Our email is cottagequilts@comcast.net Or you may call us Monday-Friday between 10:00 am and 5:00 pm Pacific Time at 559-447-0599.
We accept Visa, MasterCard, American Express, and Discover credit cards.
We do not accept Pay Pal, personal checks, money orders, or certified checks.
If we ship you $200 or more of regular priced* products, your shipping is free!
Regular priced products do not include fabrics in our Whole Bolt or Clearance Fabric departments or other sale-priced products.
The shipping fee for invoices below $200 will be based on actual shipping charges plus a small handling fee of $1.00.
If you order $200 or more, but your invoice is less than $200 due to out of stock items, we will contact you to see if you would like to substitute any items so that your order qualifies for free shipping.
*** Important The shipping fee shown during checkout is an estimate only. We will figure actual shipping charges, add $1.00, and adjust your invoice when we ship your package.
Lightweight patterns such as patterns will be shipped First Class with the Post Office. Larger packages will be shipped with UPS and a tracking number will be emailed to you when your package is shipped. Tracking is not available for packages shipped with the Post Office.
Books, patterns, videos, DVDs, silk ribbon kits, quilt kits, Block of the Months (patterns and fabrics), and other copyrighted materials can not be returned for a refund. There are no exceptions. If you're unhappy with your fabric order for any reason, you may return it for a refund. The fabrics must be unused and in the same condition as when we sent them to you. There can be no odors such as cigarette smoke, stains, pet hairs, or anything else that would make it unsaleable. Please contact us first for a return authorization number. No refunds will be authorized after 30 days from purchase. Shipping and insurance costs will not be refunded. There is a 25% restocking fee.
Once orders are placed online, they cannot be cancelled.
We're happy to special order books, notions, and patterns if at all possible. Please feel free to contact us with your requests and we'll do our best to locate them for you. A 50% deposit may be required for items we don't normally carry.